Manor House Surgery

ONLINE TRIAGE SUBMISSIONS from 16 October 2025

Following October 2025 GP Contract Changes mandated by NHS England and UK Government, we are now required to have our online triage forms open during our core hours.

Our Medical Request forms are now open Mon-Fri between 8am and 6.30pm. Unfortunately we are no longer able to open our forms at 5am.

We aim for all medical requests to be triaged by a doctor on the same day and actioned appropriately. When the surgery reaches safe capacity for the day and no further appointments are available, we will advise you of when your form will be dealt with or where necessary, we will re-direct to an appropriate urgent care service.

You and Your General Practice – Patient Charter

From 1 October it is a contractual requirement for all GP practices to publish on their website a ‘Patient Charter’ called You and Your General Practice (YYGP).

You and Your General Practice (YYGP) has been developed to help patients understand what to expect from their general practice and how patients can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their Integrated Care Board (ICB).

YYGP describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments).

Click on the links below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.

You can read the full English version of NHS England version of YPP here.
Translated versions are also available here

Please note that the main site at Manor House Surgery is open from 8am to 6.30pm Monday - Friday.