PPG Members and Meetings
The Patient Participation Group has 5 members who attend meetings regularly. The Group is endeavouring to expand membership. It is actively seeking members to attend the monthly meetings and members to join the Virtual PPG.
Dates of monthly meetings are posted in the waiting rooms at Glossop and Hadfield and on this website..
Invitations to join the group are included on new patient registration forms and on all chronic disease recall letters.
Areas for Practice Improvement
The Group has looked at the results of the in house practice survey and the NHS patient survey. This has identified three areas for practice improvement:
1. the practice phone system
2. the facility to book ahead for more appointments than at present.
3. the way GPs and Nurses involve patients in their own care
The Group has also identified
4. medicines wastage and reducing NHS costs as another area to help the practice improve.
How the PPG and Practice are working together to achieve improvement
1. We are currently carrying out a telephone survey to try to pinpoint exactly the problems with the telephone system.
2. We have also released more appointments to be available in advance, while trying to meet the demand for appointments on the day. We hope that we will have found the correct balance which will be reflected in our next patient survey
3. Patients involved in their own care
Patients accessing their own records (through Emis Acess - see home page) has been recommended by the Group as a positive way in which patients and GPs can be jointly involved in patient care. We will shortly survey patients who access their own records to investigate whether this saves patients having to come to the surgery or saves them having to telephone the surgery for results.
The Group has also participated in and helped arrange two meetings for patients and the public together with Thornley House PPG: Asthma- what every kid and parent should know : 24th May Thornley House: Your health, health data, genomics and the future 24th June Bradbury House
Future plans are to hold a half day educational session on heart health and to establish a post hysterectomy/post operation support group in the surgery
4.. A prescriptions leaflet has been produced, available from the surgery. The Group has approved the practice referrals triage procedure and the practice's attempt to reduce A&E attendance by approving the letter sent to patients re A&E attendance.
If you feel you would be able to help the patient group in any way or would like more information on any of the above, then please contact the Operations Manager